About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth organizations across the European BPO and customer support services landscape. We pride ourselves on providing bespoke career development opportunities and maintaining a standard of excellence that distinguishes us in the competitive staffing industry.
Job Overview
We are currently seeking a dynamic professional for the Polish Speaking Solutions Consultant position in Bulgaria, based in the vibrant capital, Sofia. This is an exceptional opportunity to advance your career within the customer support services sector while enjoying a comprehensive relocation package designed to ensure a seamless transition to one of Europe’s most promising business hubs.
Key Responsibilities
Deliver expert-level support to customers, ensuring satisfaction and efficient resolution of all service-related inquiries.




Utilize your proficiency in Polish to provide high-quality communication across various channels within the customer support services environment.
Analyze complex customer issues and provide tailored, professional solutions that align with company service standards.
Collaborate with international teams to maintain quality metrics and operational excellence in our Sofia office.
Proactively engage with customers to identify potential service improvements and ensure a seamless brand experience.
Manage documentation and reporting tasks accurately to contribute to the ongoing success of our customer support services operations.
Native or fluent Polish (spoken and written).
Valid EU passport (mandatory).
Professional proficiency in English to collaborate within our international team.
Strong problem-solving skills and a passion for excellence within the customer support services industry.
Previous experience in a client-facing or support role is considered a significant advantage.
Willingness to relocate to Sofia for this

📌 Polish Speaking Solutions Consultant (España)
🏢 Mercier Consultancy Group
📍 España