About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm recognized for bridging the gap between top-tier general talent and industry-leading organizations. As a leader in the European recruitment sector, we specialize in placing high-caliber professionals into pivotal roles within the dynamic Customer Support Services industry.
Job Overview
We are currently seeking a motivated professional for a Portuguese Speaking Customer Support Specialist position in Bulgaria to join a fast-growing team in the heart of Sofia. This is one of the most exciting Portuguese-speaking jobs available today, offering you the chance to advance your career while exploring one of the most vibrant hubs for jobs in Bulgaria.
Key Responsibilities
Provide world-class assistance to customers via phone, email, and chat, ensuring high satisfaction in the Customer Support Services sector.
Resolve complex inquiries while maintaining brand standards and professional communication.
Act as the primary point of contact for Portuguese-speaking clients,



managing their needs with accuracy and empathy.
Document all interactions meticulously within our CRM system to track trends and improve service delivery.
Collaborate with internal departments to troubleshoot issues and provide real-time feedback on customer experience.
Participate in ongoing training sessions to stay updated on product features and support methodologies.
Consistently meet performance KPIs and contribute to the team’s collective success in this fast-paced support environment.
Native or fluent Portuguese (spoken and written) is mandatory for this Customer Support Services role.
Proficiency in English to collaborate with an international team.
Exceptional problem-solving skills and a passion for customer success.
Strong ability to multitask and thrive in a high-volume, dynamic environment.
Previous experience in a contact center or service-oriented role is considered a distinct advantage.
A positive,

📌 Portuguese Speaking Customer Support Specialist (España)
🏢 Mercier Consultancy Group
📍 España