About the roleWe are looking for an Air Freight Specialist, who will play a key role in executing Freight Forwarding activities within the assigned Branch Office. The position focuses on building and maintaining strong relationships with customers by addressing concerns, resolving issues, and ensuring a high level of satisfaction. The role also involves continuously assessing customer needs, market trends, and competitor activity to enhance service offerings and maintain a competitive position.
How you will contribute
- Manage file creation and all services associated with freight forwarding and logistics.
- Support account set-up and coordinate with Sales to ensure all required documentation and SOP inputs are provided.
- Monitor and audit files regularly to ensure compliance with estimate input, margin requirements, and timely invoicing.
- Support clients with day-to-day requests related to export/import documentation to ensure accurate execution of transportation files.
- Provide clients with complete flight/sailing details to ensure clear and timely information flow.




- Liaise with airlines and ocean carriers to obtain optimal solutions in terms of capacity and cost.
- Collaborate with internal network teams and external partner agents to ensure high-quality service delivery.
- Respond promptly to operational challenges or urgent situations that may arise during shipment handling.
- Collaborate with Operations colleagues to ensure continuity of work during peak volumes or absences.

Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.

What you will bring
- At least 3 years of recent experience in Freight Forwarding Operations and Customer Service.
- Solid working knowledge of freight forwarding processes and industry practices.
- Strong organizational skills with the ability to prioritize tasks and deliver accurate, timely results.
- Proficiency in MS Office (Outlook, Word, Exc

📌 Air Freight Specialist (Madrid)
🏢 The Peninsular and Oriental Steam Navigation
📍 Madrid