Help us shape the future of digital healthcare
At Top Doctors Group, we are transforming the way people access healthcare. Through technology, we connect patients, healthcare professionals, clinics, and hospitals to deliver a more accessible, efficient, and human healthcare experience.
Today, we operate in 10 countries and develop digital solutions that help thousands of medical specialists grow their practice while enabling millions of people to find the healthcare they need.
We believe that finding the right specialist can change a person's life. That's why we continue to grow and are looking for people who are passionate about helping others and delivering outstanding service in a fast-paced and international environment.
? Why is this role exciting?
Because you will have a direct impact on the experience of patients at some of the most important moments of their healthcare journey.
As part of our Patient Experience & Support team, you will help patients navigate appointment management processes, answer questions, resolve issues,



and ensure they receive the support they need quickly, efficiently, and with empathy.
This role goes beyond traditional customer service. You will become a key point of contact for patients, helping to create a seamless healthcare experience while collaborating closely with healthcare professionals and internal teams.
Your work will contribute directly to patient satisfaction and to the mission of making healthcare more accessible through technology.
? What you'll do day to day
- Support and assist patients through different communication channels.
- Manage appointment requests, incidents, and follow-ups in a proactive and solution-oriented manner.
- Ensure an excellent patient experience throughout every interaction.
- Coordinate and oversee the daily management of medical schedules and appointments.
- Monitor and update patient processes through internal platforms and digital tools.
- Work efficiently in a dynamic environment while mai

📌 Patient Experience (Barcelona)
🏢 Top Doctors Group
📍 Barcelona