Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a integral community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Regional Service Manager, you will be responsible for :Managing the healthcare Field Service business by directing, coordinating, and leading the organization and its activities to meet customer service expectations and financial metrics.



The Regional Service Manager reports to the Zone Vice President of Northeast and Southeast Service.General ResponsibilitiesWork to maximize customer loyalty and satisfactionCommunicate the value proposition of Siemens service to customersObtaining service financial goals through revenue attainment and effective cost containment.Ensure compliance with FDA Good Manufacturing PracticesMeet annual RSM goals and metrics as establishedHire, develop, train and coach Customer Service Engineers (CSE's)Prioritize customer and business objectives to provide clear direction to CSE'sSpecific Daily ResponsibilitiesEstablishes and maintains close working relationships with the customer, local Service Operations Manager (SOM), Key Account Manager (KAM)/Key Account Executive (KAE) (Sales teams), Customer Service Engineers (CSEs), and other support resourcesIs the "Voice of the Customer"Acts as the main point of contact for all customer communication and interaction with internal sales, support, and service organizationsSupports all aspects of service delivery and daily operationsAdministrati

📌 Regional Service Manager (España)
🏢 Onehealthineers
📍 España