Department: Customer Support

A continuación, encontrará un desglose completo de todo lo que se requiere de los posibles candidatos, así como la forma de presentar su candidatura. Mucha suerte
Location: Valencia

Contract Type: Permanent

Customer Support

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- Support hoteliers by providing professional, personalised responses to their queries on all contact channels.
- Deliver world-class customer experience by listening to hoteliers and being responsive to their needs, as well as going the extra mile to pre-empt future needs.
- Assess queries and, where necessary, escal… to internal teams via pre-defined processes and channels and follow up to ensure resolution
- Meet daily & weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retention

Retention and Service Recovery

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- Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them, with a goal to retain dissatisfied customers and turn them into promoters.




- Retain hoteliers by understanding the situations and behaviours that indicate they want to stop using RoomRaccoon and work with internal teams to prioritise resolving their issues.

Adherence and Improvement

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- Manage and maintain your own productivity, attendance, and adherence to work schedule in line with customer support hours.
- Adhere to all RoomRaccoon Standard Operating Procedures.
- Occasionally assisting in creating video & written content to teach our hoteliers in all possible topics so they can use RoomRaccoon in the most self-sufficient way.
- Share best practices with your peers with a goal to improve the performance and productivity of your team.

How to be successful as the Customer Support Consultant

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- Problem Solving
- Customer focused
- Customer focused
- Active Listening
- Empathy Resilience

Required Skills & Experience

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- Has 3+ years experience in a service-oriented, technical or customer support role.
- Hotel (front-desk/reservations) / and or hospitality experi

📌 Customer Support Consultant (Valencia)
🏢 Francaisvalencia
📍 Valencia