D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.

Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta ocasión? Descúbralo a continuación.
We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.
We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Barcelona.
Tasks and Responsibilities
- Provide first and second level IT support (hardware, software, mobile devices, and peripherals)
- Act as the primary onsite point of contact for end-user IT issues
- Troubleshoot incidents and service requests via ticketing system (ServiceNow)
- Deliver prompt and professional user support (desk-side and remote)
- Document all activities and resolutions accurately in the ticketing system




- Support IT onboarding for new employees (equipment setup, user guidance)
- Maintain and contribute to knowledge base documentation
- Support continuous service improvement initiatives
- Fluent English (written and spoken)
- Minimum2+ years of experience in IT support / onsite support role
- Strong troubleshooting skills in Windows environment and standard IT tools
- Experience with ticketing systems (e.g., ServiceNow)
- Excellent communication and customer-oriented mindset
- Ability to work independently in an onsite client environment xqbhyrx
- Well-organized, reliable, and detail-oriented
- Experience in regulated environments (e.g.,GxP) is a plus
- Ability to provide a clean criminal record extract (not older than 3 months)
- Broad range of tasks and responsibilities
- Friendly and international working environment
- Professional development opportunities
- Referral program (“Fishing for Friends”)
- Company-sponsored events

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📌 Barcelona Onsite IT Support Engineer
🏢 D-Ploy
📍 Barcelona