Job Summary:
At Avnet Silica, our Customer Service Representatives play a vital role in delivering an exceptional customer experience across the electronics value chain. As part of Avnet, a general leader in semiconductor distribution and a Fortune 500 company, Avnet Silica combines deep industry expertise with the strength of a worldwide organization.

In this position, you will respond to customer inquiries, expedite critical orders, communicate dispositions, research and resolve issues, and research orders — ensuring accuracy, speed, and reliability at every step.

Working at the heart of a dynamic, technology-driven environment, you will collaborate closely with customers, suppliers, and internal teams to keep business moving and support innovation across industries.

What You'll Be Doing:
- Provide quote preparation, order tracking, backlog processing, invoicing, returns handling, discrepancy resolution, support with customer credit issues, and other related assistance to sales team members and external customers.- Identify, investigate,



and actively participate in opportunities to improve processes and procedures, contributing to the achievement of key performance metrics.- Ensure strong customer relationships are maintained, resolving customer claims and complaints fairly, effectively, and in accordance with applicable consumer laws.- Maintain and update electronic and/or hard copy records accurately, ensuring all customer and order information is up to date and compliant.-
- Perform tasks that are semi-routine in nature, while recognizing when alternative solutions are needed to address more complex situations.- Work independently with mínimal supervision, effectively establishing priorities and managing time to ensure timely completion of tasks.- Collaborate cross-functionally with other departments and teams to support overall business objectives.- Respond promptly and professionally to requests from both internal stakeholders and external customers.- Under

📌 Customer Service Representative (Madrid)
🏢 Avnet
📍 Madrid