This job is open to both internal and external candidates to the Iveco Group.
Por favor, presente su candidatura sin demora si su perfil encaja bien con este puesto, debido al alto nivel de interés.
Position Summary
This role combines precise field quality analysis with accurate technical escalation, ensuring issues are thoroughly documented to enable fast root‐cause identification while providing expert on‐site support for the most critical product issues
Acting as the final escalation point, it stabilizes complex cases, restores uptime, and confirms root causes through hands‐on diagnostics. Serves as a key bridge between customers, dealers, and internal functions, ensuring clear communication, accurate prioritization, and effective issue resolution.
Drives continuous improvement in product quality, reliability and customer satisfaction by bringing the Customer Voice into the organization and delivering actionable technical feedback.
Key Responsibilities
1.
Critical cases support & resolution
Provide
practical guidance in case of complex high‐priority or unresolved issues ,



with a diagnostics focus.
Support the introduction of corrective actions in the field , providing & validating fast technical containment solutions.
Deliver advanced diagnostics on complex systems working directly with Engineering
for in‐field validation of hypotheses.
2.
Field issue configuration & cross‐functional collaboration
Guarantee that complex field issues are recorded
with complete, high-quality technical data, and root causes are identified through data collected such as diagnostics logs, videos, freeze-frame, telematics data, mileage, duty cycle, and environmental conditions.
Escalate critical issues
with all necessary evidence.
Ensure Issue Master correctness
on a integral level for full visibility and consistency.
3. Dealer/Customer & Fleet Support
Visit periodically strategic fleets and customers
experiencing repeated or severe issues.
Restore customer confidence with clear communic

📌 Quality Field Engineer (Vigo)
🏢 IVECO GROUP
📍 Vigo