Are you interested in a new challenge at Minor Hotels Europe & Americas?_

What will be your mission?:
The Spa Director is part of the leadership team of individual MSpa International unit to achieve sustainable growth through analysis of business performance; a focus will be the establishment of a closer working relationship, and alignment of Spa operational practices with the hotel properties, business partners, guests and employees.

What will you do?:
- Communicate with team to identify areas for improvement and to develop and implement a continuous improvement program.
- To insure all staff are understand each of their own responsibilities and job description correctly.
- To insure to submit all reports those are accurate and concise to Operations and others concerned.
- To give clear understanding to team about spa cost and all spa expense i.e. petty cash spending, product usage etc.
- Conducted disciplinary action as needed, accurately tracking verbal and written warnings for violations of policy and/or procedures.




- Conduct weekly meetings with all staff about the following issues: weekly revenues problems, review of sales techniques, quality of staff work, training needs, any other items which may be concern.
- Conducted any other related duties as assigned by Operations Manager.
- Organized the up selling training program, spa promotion, and event training for each manager and their team.
- To monitor and retail displays and spa service displays, in spa and public areas.
- Insure retail displays are maintained and stock is interesting and exciting.
- Plan and create internal spa promotion package with Operations manager and hotel.
- Submit update reports to Operations Manager.
- To maintain overall quality and standard strictly.
- To evaluate and guide all spa staff as needed to improve their skills and performance.
- Review Spa staff performance and document any and all concern and sent to Operations Manager.
- To monitor communication memos from Operatio

📌 Spa Director (Marbella)
🏢 Minor Hotels Europe and Americas
📍 Marbella