As one of our valued Resort Representatives, you will play a vital part in sharing local knowledge, delivering outstanding customer service, and enhancing our customers holiday by introducing them to our experiences on offer. You will always be working as one team with internal & external suppliers and take responsibility of customers queries or problems using our in-house digital systems.
What can we offer you?
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We offer our valued colleagues a range of benefits including:
- Excellent salary with annual pay review
- Fully paid training & IT equipment
- Monthly 1-1 meetings with your Team Leader
- 31 days holiday entitlement per annum
- 2 days off per week
- Monthly rosters sent in advance
- Recommend a friend bonus scheme
What will you do in the role?
Reporting to the Resort Team Leader, you will Work as One Team with internal & external stakeholders to deliver VIP industry leading Customer Service to our all-important customers.
You will be provided with fantastic training to ensure you:
- Create Memories for our customers by recommending local experiences and attractions to match their needs
- Take ownership of any customer queries or problems quickly and effectively, logging these using our in-house digital systems
- Maximise branding opportunities within our hotels and resorts
- Be the face of Jet2holidays during scheduled hotel visits
- Support the Airport Team on busy flight days working in arrivals & departures
What will I need?
You will already hold full right to work documents for the country where this role is based and be living in the destination or willing to source your own accommodation.
Our Resort Representatives have a adaptable approach to the operation. Working hours will vary each month and will include early starts, late finishes, split shifts & working weekends. You will receive your roster 3-4 weeks in advance.
No previous experience is required howe
📌 Resort Customer Helper (Tenerife)
🏢 Jet2. Com And Jet2Holidays
📍 Tenerife
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