ES Barcelona

Customer Service Barcelona

21 Jan 2026

R-0004433

We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

The Role

As we continue to grow our footprint in Europe, we’re looking for experienced Customer Service Team Managers to join us, helping to build our new multilingual team in Barcelona. This is a unique opportunity to help shape a new operation from the ground up

You’ll be an experienced people leader and coach, with great experience of developing talent and a genuine desire to build a great place to work.



We’re passionate about creating and maintaining an exceptional people and customer experience, and our Team Managers play an integral role in this. With excellent interpersonal skills and high energy, you’ll be someone who is comfortable with ambiguity and capable of operating in a fast-paced growth environment.

What you will do.
- Nurture and develop a team of up to 10 talented Customer Service Advisors and participate in the recruitment, induction, and development of new starters.
- Build an excellent level of product knowledge; proactively suggest and drive improvements in service quality, with a commitment to enhancing customer experience.
- Drive outstanding customer service while analysing and reporting on team performance and quality measures. Take appropriate steps to improve performance, for both internal and external customers, keeping customer experience at the heart of everything we do

📌 Customer Service Team Manager (Barcelona)
🏢 Dojo.Tech
📍 Barcelona