Position Overview

We are a leading automotive brand committed to delivering high-quality vehicles and exceptional customer service to the Spanish market. We are seeking an experienced After-Sales Warranty Manager to oversee and optimize the company's warranty management system in Spain. As a key responsible person for warranty policy implementation, you will ensure all warranty processes comply with brand standards, Spanish and EU regulations. Through effective problem-solving and data analysis, you will drive customer satisfaction and optimize operational costs.

Key Responsibilities：

1. Warranty Process Management and Optimization

Manage and optimize after-sales warranty processes in the Spanish market, ensuring compliance with Geely brand standards and relevant Spanish and EU laws and regulations.

Supervise the execution of warranty policies to ensure all repair service centers strictly follow company warranty standards and procedures.

Regularly evaluate and optimize the warranty management system to improve processing efficiency and customer experience.

2.



Customer Complaint and Warranty Claim Handling

Oversee the processing of customer warranty claims and complaints to ensure prompt responses and efficient solutions.

Establish and maintain a customer issue escalation mechanism to ensure complex warranty problems are properly resolved.

Analyze customer feedback to identify service shortcomings and drive continuous improvement.

3. Data Analysis and Quality Improvement

Regularly analyze warranty data to identify potential quality issues and trends, and provide product improvement recommendations.

Monitor key indicators such as warranty costs, failure rates, and repair cycle times, and report regularly to management.

Based on data analysis, propose cost control and process optimization suggestions to enhance warranty operation efficiency.

4. Cross-Departmental Coordination and Collaboration

Work closely with after-sales service, quality control, prod

📌 After-sales Warranty Manager (Madrid)
🏢 Geely Auto España
📍 Madrid