Description:
Company description

OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.

In 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries.

Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably - without the limitations of technology.

With our possibility platform,



we enable a comprehensive suite of end-to-end managed solutions (Connectivity, Network, Cyber Security, Cloud & IT, IoT & Apps), supported by professional services, unmatched general operations and delivery capabilities and local support teams.

Description of functions

The Service Delivery Manager (SDM) is responsible for ensuring high-quality IT services are delivered to internal and external customers within agreed SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). This role oversees IT service desk operations, incident management, problem resolution, and continual service improvement in a telecommunications environment.

The SDM acts as a bridge between IT, business stakeholders, and third-party vendors, ensuring seamless IT service management (ITSM) processes that support business operations and customer satisfaction.

Key Responsibilities:
1. Service Delivery & SLA Management
- Ensure IT services are delivered acco

📌 Service Delivery Manager (Palma)
🏢 Omniaccess
📍 Palma