Virtual Concierge Assistant (Mykonos & Ibiza)

Location

Remote (supporting operations in Mykonos & Ibiza)

About Cloud 9 Concierge

Cloud 9 Concierge is a luxury concierge and destination management company specializing in high-end travel experiences across Mykonos, Ibiza, and select premium destinations. We work with UHNWI clients, private travel planners, and lifestyle partners, delivering seamless, discreet, and highly personalized services.

Role Overview

We are seeking a Virtual Concierge Assistant to support daily operations, client requests, and partner coordination. This role is essential to ensuring fast response times, smooth execution, and exceptional service standards for our clients before and during their stay.

You will work closely with the core concierge team, handling coordination, communication, and administrative support behind the scenes.

Key Responsibilities
- Assist with planning and coordinating itineraries (villas, yachts, transfers, experiences, nightlife)
- Liaise with local suppliers and partners in Mykonos & Ibiza
- Prepare booking confirmations,



schedules, and client briefs
- Track requests, changes, and last-minute adjustments with precision
- Support on-the-ground concierge team with real-time coordination
- Maintain high standards of discretion, professionalism, and confidentiality

Requirements:
- Excellent written and spoken English (additional languages are a strong plus)
- Strong organizational and multitasking skills
- Ability to work calmly under pressure and handle last-minute changes
- High attention to detail and strong follow-up habits
- Comfortable working remotely and across time zones
- Professional, service-oriented mindset aligned with luxury hospitality
- Previous experience in concierge, hospitality, travel, or customer service is preferred

What We Offer
- Versátil remote working structure
- Exposure to high-end travel, luxury hospitality, and international clients
- Opportunity to grow within a premium concierge

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