GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

SPAIN IT PRODUCTION:
Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Digital Working, Telecom& Datacentres, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

ABOUT THE JOB:
MISSION

Service Delivery Management team, within the BNPParibas Swiss IT Production, plays the role of Production Control Tower.



It guarantees the quality of the IT Production services provided to its clients with respect to the associated service agreements.

As such, the SDM manages the activities of Incident Management, Problem Management, Change Management and coordination of the major operations of Swiss IT Production.

RESPONSIBILITIES
- He/she reports to the Production Service Manager, who manages the Production Control Tower.
- He/she interacts with his/her colleagues when participating to the continuous improvement of the team, and also regarding the transversal follow-up of the daily production activities.
- He/she contributes to the shift turnover, within the SDM team, to cover the full range of IT services from 7am to 7pm on business days.
- Outside this business hours range, he/she also contributes to the on call duty in case of major incident escalation.
- He/she interacts with all the Production teams, mainly i

📌 IT Service Delivery Manager Bnp Paribas (Madrid)
🏢 BNP Paribas
📍 Madrid