As a member of our high-performing and energetic account management team, you’ll be instrumental in sourcing and securing accommodation for some of the world’s most recognisable brands — from integral financial institutions to top-tier TV and film production companies. You'll ensure every client receives exceptional, end-to-end service that exceeds expectations.
- Provide a personalised, bespoke service to every customer, understanding their requirements and sourcing accommodation that match their needs
- Leverage key relationships to negotiate the best possible outcomes for customers
- Approach every enquiry with warmth, empathy, and enthusiasm, ensuring customers feel valued
- Go above and beyond to create exceptional experiences—every enquiry deserves the same energy and attention to detail
- Be a reliable point of contact before, during, and after a customer’s stay
- Accurately log enquiries into the system in real time
- Follow up on all enquiries to maintain strong client relationships.
- Keep operations running smoothly by meeting SLAs and deadlines




- Be proactive in identifying new clients and business opportunities
- Deliver the highest level of customer service, keeping clients always informed
- Build product knowledge by attending familiarisation (FAM) trips, apartment viewings, and partner presentations
- Embrace teamwork—support and collaborate with colleagues to achieve shared goals
- Manage time efficiently and maintain accurate records
- Track and manage client payments as they become due
- Work closely with your manager to resolve any issues quickly and effectively
- Share your skills and expertise by assisting other departments with projects when needed

Requirements:
Experience:
- Outstanding customer service
- Administration skills
- Travel/hospitality or relocation knowledge (desirable but not essential)

Skills:
- Great communication skills
- Excellent verbal & written English
- Organised with attention to detail
- Enthusiastic
- Reliable
- Good

📌 Client Account Support (Madrid)
🏢 Silverdoor
📍 Madrid