NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Technical Support Engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).Technical Support Engineer

Only: Guadalajara, Jalisco
Role Overvie
We are seeking a Technical Support Engineer with a passion for Hospitality Technology and a strong background in call center environments. The adecuado candidate bridges the gap between a skilled support technician and a high-level customer service representative. Because we support Hilton—a brand globally recognized for its rigorous service standards—professionalism, empathy, and exceptional communication skills are just as vital as technical expertise.

Key Responsibilities

Critical Incident Ownership: Manage high volumes of incoming support calls from properties and perform proactive outgoing follow-up calls to see open incidents through to resolution.
Meticulous Ticket Management:



Document every step of the troubleshooting process in ServiceNow. Ensure external teams and management have a crystal-clear, guesswork-free roadmap of each incident while maintaining strict adherence to SLAs.
Root-Cause Investigation: Go beyond simple script-following to dig deep into issues, investigating underlying root causes until a permanent solution is found.
High-Stakes Communication: Maintain absolute composure, professionalism, and empathy when speaking with stressed Hotel Managers or Property Engineers during critical outages.

Technical Requirements

Android Ecosystem: Strong experience troubleshooting Android-based platforms (Chromecast/Google TV), including managing apps, clearing cache, and optimizing connectivity on integrated systems.
Network & Signal Infrastructure: Solid understanding of basic network architecture, Wi-Fi connectivity on Android devices, and how IPTV/Coax live TV signa

📌 Technical Support Engineer (Guadalajara)
🏢 Ntt Data Services
📍 Guadalajara