About The Role

We are looking for a Customer Success Manager for the US Market BASED IN LATIN AMERICA (Working LATAM office Hours) and who will be working fully remotely, to help implement, educate and train our new and existing clients on all aspects of our SaaS platform and for them to get the most out of the features and tools it contains.

Not only are you helping our clients to use and navigate our platform, But helping them to successfully integrate our platform into their daily processes within their practice/Clinic in a seamless way.

Provide mentorship and guidance through demonstrable knowledge of the Crisalix platform solutions by acting as a consultant to the client.

Develop a trusted advisor relationship with clients and a solid technical support for all product needs of the platform throughout the customer journey through e-mail, live chat, Skype, or telephone.

Encourage refresher training and training on new functionalities to ensure the client is getting the optimum use from the platform capabilities.

Constantly training on best practices.





Be willing to learn and hence have a deep understanding of the software perfectly and to know how to explain it to a client that might not be very tech savvy.

To adapt your speed of teaching to the understanding speed of the client.

Experienced at training people in the past on solutions using a tablet device.

Work closely with the company C-Suite to ensure CS company processes are followed intricately.

Been capable of identifying client concerns or possible additional commercial opportunities that could be addressed with the help of the sales team.

Ensure the client has access to all online learning resources

Customer retention management.

Information's escalation and feedback from the users to the marketing and development team.

Our Adecuado Candidate Would Have

Have 5+ years of experience Tech support or/and Sales within a B2B SaaS or SW company.

Are tech savvy with a strong desire to build and suppo

📌 Customer Success Manager (Málaga)
🏢 Crisalix
📍 Málaga