Protime, proud member of the SD Worx group, has become a successful European provider of HR software solutions and related services for Workforce management, Time & Attendance, Access and Planning. With its solutions and expertise, Protime helps companies deal with time in a more efficient and valuable way.

'Make time valuable' is our vision, and we make it happen everyday thanks to our 560 committed employees across Europe.

This is what you see yourself doing?:
- You will be responsible for the service delivery processes to ensure consistent, high-quality client service for our international existing customers.
- You will be responsible for our existing multinational customers with a tailored Managed Services contract.
- You will wear the Project Manager hat to manage large change requests for our existing customers.
- Together with your colleagues, you maximize our customer satisfaction.
- Streamline internal collaboration across different specialist teams to guarantee a unified experience for our customers.




- Take ownership of critical incidents and coordinate resolution efforts.
- Establish effective communication channels for post-incident reviews.
- Implement systems and methodologies to support outstanding service delivery.

How will you do that?:
- You manage multiple customers (with different service models) at the same time.
- You can rely on a proven and successful project methodology, an approach that focuses on agility and flexibility.
- You monitor the service delivery scope, budget, and timeframe. You report regularly on the status and quality of the delivered services.
- You coordinate the specialist team and support them where necessary. Throughout the process you ensure smooth communication.
- You will work from our Malaga office - in a hybrid team spread across multiple European countries. Homework is certainly feasible, alongside regular office days.
- Of course, you will never walk alone. You will take ownership, but you can always rely on #co

📌 International Service Delivery Manager (Málaga)
🏢 Sd Worx
📍 Málaga