Requisition ID

195130
- Date posted

03/17/2026
- Work Location Model

On-site Flex
- Work Location

Saijo-Cho-JP-Saijo-Cho (3021)
- Work Country

Japan

The group you’ll be a part of:
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make:
As a Regional Product Support Engineer at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.

What you’ll do:




- This position is responsible for resolving the customer tool problems to meet customers’ expectations and achieving the required escalation performance and field-reported quality goals in the region.
- Resolve Type-1 and Type-2 escalations quickly and efficiently, engaging support from other regions and/or the Fremont Product Group as required meeting the customers’ expectations and escalation performance goals.
- Responding to and supporting all assigned escalation tickets
- Collaborating with the Local Field Team in Action Plan development
- Providing access to trouble shooting tools, materials, and other support documentation resources to use throughout the escalation process
- Interfacing with Factory resources and organizations in support of the Local Field Team
- Adhering to a structured technical problem solving process
- Ensuring the problem is properly supported, corrective actions assigned get completed, and the ticket is closed
- Analyze

📌 Product Support Engineer 3 (Cho)
🏢 Lam Research
📍 Cho