Job Description:
Driving innovation in Salesforce case management as the Functional Lead for eCare.

What you’ll be doing:
- Lead, mentor, and manage the Business Analyst team to ensure the delivery of high-quality, efficient, and user-friendly solutions within the eCare platform.
- Analyze complex workflows and business processes across multiple geographies, identifying inefficiencies and proposing innovative improvements to optimize operations.
- Gather, clarify, and document detailed business requirements from diverse stakeholders, ensuring clear communication and understanding across teams.
- Translate business needs into scalable, maintainable Salesforce solutions, leveraging standard features wherever possible to promote simplicity and sustainability.
- Oversee the solution design process, reviewing and validating technical specifications to ensure alignment with business expectations and best practices.
- Promote and enforce the use of Agile DevOps methodologies, facilitating transparency, collaboration,



and iterative delivery cycles to ensure timely and successful project execution.
- Collaborate closely with general teams, including IT, product owners, and development teams, to define optimal design options that balance business value with technical feasibility.
- Challenge and validate estimates, technical approaches, and proposed solutions from Salesforce providers or internal development teams to ensure efficiency and effectiveness.
- Provide guidance and support to development teams during implementation, troubleshooting, and resolving blockers to maintain smooth progress.
- Validate and coordinate thorough testing of solutions by business users, ensuring solutions are fit for purpose before deployment to production environments.
- Monitor project KPIs such as capacity, velocity, story points, defect rates, and burndown charts to track progress, identify risks, and promote continuous improvement.
- Identify quick wins and streamline delivery processes to

📌 Ecare Salesforce Functional Lead (Barcelona)
🏢 Axa
📍 Barcelona