We’re hiring / Specialist – Customer Experience
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Barcelona |
Hybrid (3 days office / 2 remote)
ASAP start
We’re looking for a hands-on
Customer Experience / Order Management Specialist
to join an international organisation in Barcelona.
You’ll be responsible for managing a portfolio of customers and ensuring their orders are handled smoothly from end to end.
What you’ll be doing:
Manage customer orders and resolve issues proactively
Act as a key point of contact for customers
Coordinate with Sales, Supply Chain, Logistics and other internal teams
Work with ERP systems and maintain accurate customer/order data
Analyse data and work with Excel on a regular basis
Support Sales with customer information and preparation
Identify opportunities to improve and digitalise processes
What we’re looking for:
2–5 years of experience in Customer Service, Order Management, Customer Operations, Sales Operations or a similar environment
Strong ERP experience – SAP is highly preferred
Good Excel and data analysis skills
Excellent communication and customer-facing skills
Proactive, hands-on and solution-oriented mindset
Comfortable working under pressure and managing several priorities
Someone who is not afraid to
pick up the phone and proactively speak with customers
Languages:
English, Spanish
- French is a bonus
This is a great opportunity for someone who already has solid operational experience but is still looking to grow within an international organisation. xqbhyrx
If you're interested please apply, send me a DM or get in touch directly.