FEDCEL GROUP, S. L. is an international BPO services provider based in Barcelona, Spain. We deliver top-tier support to our integral partners, and we are now expanding our team with Turkish-speaking specialists.

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Role Overview:

As a Customer Support Agent, you will assist i Gaming players through live chat, email, and phone — ensuring a fast, friendly, and professional service experience.

Key Responsibilities:

Deliver excellent support to Turkish-speaking clients. Respond to inquiries via phone, email, and chat in a timely manner. Identify, troubleshoot, and resolve issues or escalate when necessary. Record all interactions accurately in the company's CRM system. Maintain a professional, empathetic, and solution-oriented attitude.

Requirements:

Fluent Turkish and English (working proficiency). Excellent communication and interpersonal skills. Strong problem-solving ability and patience. Basic computer literacy (MS Office, CRM systems). xqbhyrx Prior experience in customer service is a plus, but not required.

📌 Customer support with turkish (Arenas de Iguña)
🏢 FedCel
📍 Arenas de Iguña