Key Responsibilities
Engage with customers reactively across multiple support channels, actively
listening, understanding, and resolving concerns in a fast, efficient, customer-centric,
and thorough manner.
Identify patterns among customer problems at an early stage, and collaborate
closely with the Operations, Logistics, Design, Marketing & Software teams to
design, execute, and monitor solutions.
Assist in the design and execution of proactive interactions with customers to
understand their feelings and gain insights that help improve the overall customer
journey.
Collect, organize, and analyze customer interaction data to craft continuously
detailed buyer personas, providing valuable insights to complement the company’s
strategic decisions.
Identify pain points within the customer journey map and transform them into
memorable experiences that turn customers into enthusiastic brand ambassadors.
Utilize the build, measure, and learn feedback loop to introduce new elements within
the customer journey, positively impacting our customers' brand perception and
overall experience.




Continuously assess internal processes along the customer journey, identifying
opportunities for efficiency gains and implementing solutions to streamline
operations and reduce turnaround times.
Assist in the design, implementation, and monitoring of key performance indicators
within the customer journey to make quick and informed decisions, proactively
improving customer satisfaction.
Assist and contribute to the execution of side-projects and back-end activities,
including but not limited to Operations, Retail & Wholesale, B2B, Email and SMS
Marketing, E-Commerce, Crowdfunding Management, and Market Research.

Requirements
Native or bilingual verbal and written English (excluding).
Bachelor’s degree or a student close to graduation in engineering, business,
marketing, communications, or relevant fields from a top European school.
Minimum 6 months of internship duration.
Ability to sign an in

📌 Customer Experience Internship (Madrid)
🏢 Unit 1
📍 Madrid