Broadband Manager
Location: ChesterJob Type: Full-TimeSalary: £30,000 + OTE Bonus of £13,500£15,000 per yearMoney Expert is an independent comparison business looking for an experienced Broadband Manager to lead our Broadband Sales Team. Reporting to the Head of Sales , you'll be responsible for driving sales performance, developing your team, and delivering exceptional customer outcomes while maintaining high standards of compliance and engagement.
Why Join Us?
Join a fast-paced, results-driven environment where your leadership will directly impact team success and business growth. You'll have the opportunity to coach and develop high-performing sales advisors while helping shape the future of our broadband operation.
The Role
You'll lead and motivate a team of broadband sales agents to achieve and exceed performance targets. You'll monitor KPIs, provide regular coaching and feedback, manage performance, and work closely with senior management to implement strategies that improve productivity, conversion rates, and customer experience.
We're looking for a proactive and inspiring leader with proven experience managing a broadband sales team preferably within a contact centre environment.
Key Responsibilities
- Lead, coach, and motivate a team of Broadband Sales Advisors to achieve sales targets and KPIs.
- Monitor individual and team performance through regular reporting and performance reviews.
- Deliver effective coaching, feedback, and development plans to improve performance and engagement.
- Ensure all sales activities are compliant with company policies and regulatory requirements.
- Manage attendance, conduct, and performance issues in line with company procedures.
- Analyse sales data and identify opportunities to improve conversion rates and productivity.
- Work closely with senior management to drive continuous improvement initiatives.
- Support training of new team members.
- Foster a positive, high-performance culture focused on delivering excellent cust