About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO firm with an outstanding track record of connecting multilingual talent with world-class employers across the continent. We specialize in placing skilled professionals in dynamic customer support services environments, ensuring an exceptional match between candidate ambitions and organizational goals. With a reputation built on integrity, excellence, and results, Mercier Consultancy Group is the trusted partner for those seeking transformative career opportunities abroad.
Job Overview
We are currently seeking motivated, customer-focused German-speaking professionals to join a thriving customer support services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for those exploring German-speaking jobs abroad, offering a fully paid relocation package, a competitive salary, and a rewarding career path within the customer support services industry.



If you are ready to take the next step in your career and are looking for German Speaking Jobs With Paid Relocation Package position in Bulgaria, Mercier Consultancy Group is here to make that journey seamless and rewarding.
Key Responsibilities
Deliver high-quality customer support to German-speaking clients via phone, email, and live chat channels, ensuring prompt and professional resolution of inquiries
Identify customer needs accurately, providing tailored information, guidance, and solutions in line with company service standards
Log, track, and manage all customer interactions and case details within the CRM system, maintaining accurate and up-to-date records
Escalate complex or unresolved customer issues to the appropriate internal teams, following established customer support services protocols
Collaborate with cross-functional colleagues to continuously improve customer experience, service processes, and satisfaction scores
Meet and exceed individual and team key performance indicators (KPIs) inc

📌 German Speaking Jobs With Paid Relocation Package (España)
🏢 Mercier Consultancy Group
📍 España