This is a part/full-time, on-site, job position at ApartEasy.

Aunque la experiencia profesional y las cualificaciones son clave para este puesto, asegúrese de comprobar si posee las habilidades interpersonales preferibles antes de solicitar, si se requieren.

ApartEasy is a Barcelona-based vacation rental management company. We're looking for a proactive, organized, and guest-focused person to join our team as a Guest Relations Specialist, ensuring our guests have a smooth, memorable stay while keeping our properties running seamlessly.

Responsibilities

- Provide guest support before, during, and after their stay (via chat, email, and phone).
- Coordinate check-in and check-out processes, including remote/self check-in tools.
- Handle guest requests and resolve issues promptly and professionally.
- Schedule and oversee cleaning and maintenance teams between stays.
- Maintain accurate records of bookings, incidents, and property status.




- Collaborate with the operations team to improve guest satisfaction and review scores.

Requirements

- Fluent in English and Spanish.
- Strong organizational skills and attention to detail
- Problem-solving mindset and ability to stay calm under pressure.
- Flexibility to work 1 in every 3 weekends (typical in hospitality)
- Valid work permit in Spain.

Nice to have

- Previous experience in customer service, hospitality, or tourism.
- A third language (French, German, Italian,..)

What we offer

- Competitive salary, commensurate with experience.
- Annual bonus.
- Annual training voucher to support your growth.
- Job contract. xqbhyrx
- Adaptable schedule: part-time or full-time available.

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📌 Guest Relations Specialist (Barcelona)
🏢 ApartEasy
📍 Barcelona