JOB TITLE: Shift Manager (SM)
SUPERVISOR: Assistant General Manager (AGM), General Manager (GM), Area Coach (AC)
STATUS: Non-Exempt
BASIC PURPOSE:
Shift Managers are individuals who take accountability for restaurant operations while on duty. These individuals should be willing and able to motivate team members beyond their expectations to deliver 5-star customer service to both customers and colleagues. Shift Managers should be open to challenges and tackle any problems as they arise.
MAJOR RESPONSIBILITIES:
Customer Service: Provide 5-star service to all customers and ensure customer satisfaction is a top priority.
Team Leadership: Lead, coach, and motivate team members to succeed. Verify assigned duties are completed timely and that team members maintain a professional appearance.
Team Development: Play an active role in training and developing individuals interested in leadership roles, including providing constructive feedback.
Operations Leadership: Serve as the Manager-in-Charge (MIC) and ensure consistent adherence to company policies and standards.
Profit & Loss Management:



Assist upper leadership with achieving the restaurant’s financial goals.
Communication: Keep upper leadership informed about any issues that arise at the restaurant.
BENEFITS:
DRG Cares Grant Program – Grants to assist employees with life challenges and financial assistance
DRG Savings Marketplace – Exclusive access to discounts for DRG employees
Employee Assistance Program – Counseling services, legal support, travel assistance, etc.
Live Mas Scholarship Program
Employee Referral Program
Education Benefits – GED reimbursement, free second-language education, etc.
DailyPay – Program that allows employees to get their paychecks daily
LEADERSHIP BEHAVIORS:
Composure: Remains calm under pressure, is not defensive or irritated when times are tough; demonstrates maturity and reliability; can handle stress and remain balanced during unexpected situations; acts as a calming influence in a crisi

📌 Taco Bell Shift Manager (Santa Ana)
🏢 Taco Bell
📍 Santa Ana