B2B Customer Success Representative (French speaker)Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA.We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative with French language skills to manage a portfolio of dealers in Direct Countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships.If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.The main tasks of the position are:The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels.Customer & Dealer Management- Manage a portfolio of Direct Countries dealers across EMEA- Build strong, long-term relationships with assigned dealers- Ensure high levels of customer satisfaction through quality service- Act as the main point of contact for operational and service-related topicsOrder Management & Operations- Manage and validate the orderbook for assigned dealers- Perform order entry in SAP (ERP system)- Track and follow up orders, liaising with warehouses and logistics teams- Ensure on-time and in-full delivery (OTIF)- Handle operational issues such as refusals,



returns and warranties- Manage proforma processesData & Reporting- Prepare and maintain customer order databases- Analyze data and performance indicators to support decision-making- Provide reporting on key KPIs and service levels- Ensure accuracy and consistency of customer dataCross-functional Collaboration- Collaborate with Sales teams to support dealer performance and satisfaction- Work closely with Supply Chain and Operations teams to resolve issues- Handle dealer and sales queries efficiently and professionallyPosition requirements:Qualifications:- Fluent English and French (mandatory)- Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred)- Knowledge of SAP, Salesforce and Excel- Strong data orientation and analytical skills- Understanding of sales processes and logistics flowsCompetences:- Strong customer service mindset- Proactive and solution-oriented- High attention to detail and organizational skills- Strong communication and interpersonal skills- Ability to work cross-functionally- Adaptability in a fast-paced environmentPreferred- Additional European language is a plusWhat we offerGreat working environment and the opportunity to be part of a leading international company in the sports and outdoor industry€10 meal voucher for every day worked from the officeHybrid working model: 3 days in the office (Tuesday, Wednesday and Thursday) and 2 days remotely (Monday and Friday)7 additional remote working days per year? Sounds like you? Apply now and join our Customer Success team in Europe.

📌 b Customer Success Representative (French Speaker) (España)
🏢 Revelyst
📍 España