We are looking for a Global Tech Commercial & Marketing Services Ops Analyst to join the Integral Commercial & Marketing Services (GCMS) team.The GCMS team supports business users across Marketing, Agencies, and Commercial functions globally, covering multiple geographies and brands.In this role, you will act as a first-line technology and operations support point for business users, with a strong focus on Content Hub and related digital content services, including Digital Asset Management (DAM), Product Information Management (PIM), publishing, and content operations.What You’ll Do- Provide first-line support to Content Hub users, handling operational requests, questions, and issues.- Monitor, track, and resolve incidents, service requests, and operational issues.- Support day-to-day content, product information, and publishing processes.- Help ensure data and content quality, including metadata, taxonomy, user access, and operational controls.- Create and maintain procedures, operational documentation, and knowledge articles.- Analyze operational data and prepare reports, dashboards,



and KPI metrics.- Conduct root cause analysis and identify opportunities for process improvement.- Collaborate with business and technology stakeholders to ensure timely issue resolution.- Support compliance with company policies, processes, and SLAs.- Contribute to automation, efficiency, and continuous improvement initiatives.- Support other technologies and services within the GCMS scope when required.What We’re Looking For- Bachelor’s degree in Marketing, Business Administration, Communications, Information Management, Digital Commerce, Information Technology, or a related field.- 2+ years of experience in operations support, marketing operations, customer service, business operations, or a related environment.- Strong interest in digital content, marketing technology, digital commerce, or content operations.- Strong analytical, organizational, and problem-solving skills.- Fluent English is required.- Experience with ticketing systems, workflow tools, CRM platforms, or service management solutions is a plus.Key Skills- Microsoft Excel & Office 365- Reporting and dashboard creation- Ticketing & service management tools- Content management principles- Basic understanding of DAM & PIM- Digital marketing & content operations- Process and workflow management- Data analysis and visualization- Documentation management

📌 Global Tech Commercial & Marketing Services Ops Analyst (Lérida)
🏢 Gracia101 Talent Solutions
📍 Lérida