Experteer Overview In this role you’ll partner with Factorial’s largest Spanish clients to safeguard satisfaction, retention, and growth. You’ll act as a trusted advisor, managing a high-value portfolio and driving upsell opportunities while identifying product improvements. You’ll collaborate across Sales, CX, Product, Engineering, and Finance to maximize impact and build scalable customer journeys. This is a strategic, data-driven position in a fast-growing SaaS environment that values ownership and cross-functional partnership.Compensaciones / Ventajas
- Manage and expand a portfolio of top Spanish customers with tailored, high-impact plans
- Identify and report trends, risks, and opportunities; propose improvements toadoption and journey design
- Maintain regular strategic engagement with clients (video calls) to understand needs and become the go-to Factorial contact
- Collaborate cross-functionally with Sales, CX, Product, Engineering, and Finance to maximize client impact




- Mentor less experienced peers and share best practices across the teamResponsabilidades
- 3+ years of B2B Account Management experience
- Proven track record of upsell, retention, and net growth within portfolios
- Strong strategic, analytical, and organizational abilities
- Tech-savvy and quick learner of new tools
- Excellent communication, empathy, and influence at senior client levels
- Experience with churn prevention and action planning for at-risk clients
- Data-driven mindset with KPI-oriented portfolio management
- Proactive, solution-oriented with ideas for improvements
- Fluency in Spanish (native or proficient) and professional EnglishRequisitos principales
- Alan private health insurance
- Wellhub wellness program
- Cobee expense management
- Language classes
- Breakfast and organic fruit in office
- Pet friendly office

📌 Cx Account Manager Enterprise Spanish Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona