Experteer Overview In this role you will support a strategic transformation within FedEx GTS, turning data into actionable insights to improve workforce management, operations visibility, data governance, and intelligent decision-making across Europe. You will collaborate with Operations, Technology, Compliance, and Data u0026amp; AI teams to deliver reporting solutions and analytics-driven improvements. You’ll help shape how Clearance operations leverage data and digital tools to boost productivity, service levels, and compliance. This is an opportunity to drive data-driven transformation in a large global logistics environment.Compensaciones / Ventajas
- Identify opportunities for productivity and process improvements with cross-functional teams
- Gather, analyze, and document business requirements for data, reporting, and transformation initiatives
- Support development of Power BI dashboards and operational performance reporting
- Analyze data to identify trends, risks, and opportunities for improvement
- Document requirements for Workforce Management capabilities (Forecasting u0026 Scheduling, Time u0026 Attendance, Performance Analytics, Employee Self-Service, Compliance u0026 Risk)
- Support AI governance and compliance activities (documentation, controls, audit)




- Facilitate workshops, stakeholder discussions, user testing, and adoption activities
- Translate business challenges into scalable data, reporting, and technology solutions
- Support implementation of strategic workforce management, telephony, and operational performance initiatives
- Facilitate process reviews and requirements discussions
- Support UAT, solution adoption, and change management activitiesResponsabilidades
- Strong analytical and problem-solving skills
- Ability to translate complex business challenges into practical solutions
- Excellent communication and stakeholder management
- Experience documenting business requirements, user stories, and process workflows
- Ability to work in cross-functional and international environments
- Strong attention to detail with strategic thinking
- Fluency in English (written and spoken)
- Willingness to travel within Europe (up to 25%)Requisitos principales
- Flexible hybrid working
- Professional development in analytics and AI
- Tuition Assistance Program
- Employee Assistance Program
- Competitive salary
- Comprehensive benefits package

📌 Business Analyst - Data, Insights & Workforce Management (Global Trade Services) (Madrid)
🏢 Fedex
📍 Madrid