Skill Set: Helpdesk Support Technician Level 1Roll Type: FTEContract: B2B/FreelanceDays per week: 5 days per weekLanguage: English & SpanishLocation: Majadahonda, SpainObtenga más información sobre las tareas generales relacionadas con esta posibilidad a continuación, así como sobre las habilidades requeridas.Key Responsibilities:- Provided first-level technical support for desktop and laptop hardware, software, and peripheral-related issues.- Responded to and resolved incidents and service requests through ticketing systems within agreed SLAs.- Performed basic IMAC (Install, Move, Add, Change) activities for end-user devices and workstations.- Installed, configured, and supported Windows operating systems, Microsoft Office, Outlook, and standard business applications.- Assisted users with password resets, account unlocks, and basic Active Directory user account administration.- Provided deskside and remote support for desktop, laptop, printer, scanner, and other peripheral devices.- Logged, updated, tracked,



and documented incidents using ServiceNow or similar ITSM tools, escalating unresolved issues to higher support teams when required.- Assisted with desktop imaging, software installation, system configuration, and asset deployment following IT procedures.- Supported VPN connectivity, Wi-Fi access, email configuration, and basic network connectivity troubleshooting.- Maintained accurate asset inventory records and updated technical documentation for incidents and service requests.- Ensured compliance with IT security policies, antivirus updates, and standard desktop support procedures.- Delivered courteous and professional customer support while providing timely updates and following up to ensure ticket closure. xqysrnh- Followed ITIL best practices for Incident Management, Service Request Management, and escalation procedures in a corporate IT environment.

📌 Help Desk Technician (Ourense)
🏢 Sharp Brains Solutions
📍 Ourense