B2B Customer Success Representative (German Speaker)

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Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA.

We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative to manage a portfolio of dealers in german speaker countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships.

If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.

The main tasks of the position are:

The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels.

Customer & Dealer Management

- Manage a portfolio of Direct Countries dealers across EMEA
- Build strong, long-term relationships with assigned dealers
- Ensure high levels of customer satisfaction through quality service
- Act as the main point of contact for operational and service-related topics

Order Management & Operations

- Manage and validate the orderbook for assigned dealers
- Perform order entry in SAP (ERP system)
- Track and follow up orders, liaising with warehouses and logistics teams
- Ensure on-time and in-full delivery (OTIF)
- Handle operational issues such as refusals,



returns and warranties
- Manage proforma processes

Data & Reporting

- Prepare and maintain customer order databases
- Analyze data and performance indicators to support decision-making
- Provide reporting on key KPIs and service levels
- Ensure accuracy and consistency of customer data

Cross-functional Collaboration

- Collaborate with Sales teams to support dealer performance and satisfaction
- Work closely with Supply Chain and Operations teams to resolve issues
- Handle dealer and sales queries efficiently and professionally

Position requirements:

Qualifications:

- Fluent German and English (mandatory)
- Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred)
- Knowledge of SAP, Salesforce and Excel
- Strong data orientation and analytical skills
- Understanding of sales processes and logistics flows

Competences:

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- Strong customer service mindset
- Proactive and solution-oriented
- High attention to detail and organizational skills
- Strong communication and interpersonal skills
- Ability to work cross-functionally
- Adaptability in a fast-paced environment

Preferred

• Additional European language is a plus

What we offer

- Great working environment and the opportunity to be part of a leading international company in the sports and outdoor industry
- €10 meal voucher for every day worked from the office
- Hybrid working model: 3 days in the office (Tuesday, Wednesday and Thursday) and 2 days remotely (Monday and Friday)
- 7 additional remote working days per year
- Employee discounts on products across our brands

Sounds like you? Apply now and join our Customer Success team in Europe.

📌 B Customer Success Representative (German Speaker) (Sallent)
🏢 Revelyst
📍 Sallent