Join Our Team & Make an ImpactAre you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our German market and ensure our clients maximize the value of our digital learning solutions.As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.What You’ll Do- Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.- Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.- Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.- Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.- Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.- Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.Why You’ll Love This Role- Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving general company.- Dynamic and Collaborative Culture: Join a diverse, supportive,



and knowledge-sharing environment where your ideas matter.- Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.What We’re Looking For- Fluent or bilingual in German- Intermediate English proficiency- Passionate about customer success and relationship management- Exceptional communication and analytical skills- Highly organized and adaptable to varied projects- Proactive problem-solver with a growth mindset- Team player who values collaboration and knowledge-sharingExperience in Training, e-Learning, or HR Solutions (SaaS) is a plus.What we offerOur culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:- Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.- Learn from top executives and visionaries in the learning and language market.- The experience of joining an innovative organization with an international, vibrant working environment.- Full on-boarding and fast ramp mentoring program leading candidate to success.- World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages!- Ability to work from any of our 20+ offices around the world.- Exciting team-building events.- Reduced working hours on fridays as well as the month of August.- Medical insurance.Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.Gofluent.Com/us-en/careers/#J-18808-Ljbffr

📌 Customer Success Manager - German Market (Madrid)
🏢 goFluent
📍 Madrid