- Act as the main point of contact for all guest-related cases, ensuring fast, empathetic, and effective resolution- Oversee the full guest journey from check-in to post check-out- Take full ownership of an assigned portfolio of Ukio apartments- Monitor operational performance and proactively address risks- Use data and internal dashboards to analyze metrics and implement improvements in guest experience and operational efficiency- Lead post-case reviews and implement long-term solutions to recurring issues- Partner with Operations, Sales, Property Management and Quality teams- Monitor and control budget and operational KPIs- Make autonomous decisions impacting service quality, property uptime, and portfolio results- Work weekendsRequirements- 3–5 years of experience in hospitality, operations management, property management, or customer-facing roles- Analytical mindset with the ability to solve problems using data- Proven ownership of KPIs and cross-team collaboration- Excellent communication skills in English, French and Spanish- Additional Portuguese is a plus- Comfortable managing multiple priorities independently in dynamic environments- Empathetic,



detail-oriented, and committed to delivering exceptional guest experiences- Experience with CRM or case management tools (e.G., Zendesk, HubSpot, Salesforce)- Ability to work weekendsCore CompetenciesDemonstrates strong ownership of guest experience and operational efficiency through data analysis and cross-team collaboration. Proficient in managing multiple priorities while ensuring exceptional service quality in a dynamic hospitality environment.Highest-signal resume keywords- Hospitality Experience- Operations Management- KPI Ownership- Data Analysis- CRM Tools ExperienceATS Optimization KeywordsHard Skills- Operations Management- Data Analysis- KPI Monitoring- Problem Solving- Portfolio ManagementSoft Skills- Empathy- Detail-Oriented- Excellent Communication- Independent Management- CollaborationIndustry Keywords- Guest Experience- Property Management- Customer-Facing Roles- Operational Performance- Dynamic EnvironmentsTools & Technologies- CRM Tools- Zendesk- HubSpot- Salesforce#J-18808-Ljbffr

📌 Customer Experience, French Speaker (Barcelona)
🏢 Jobtailor
📍 Barcelona