Company description
Job Title: Contractor Scheme Manager
Location: South East - Field Based
Employment Type: Permanent
AA Summary
Think the AA is just about roadside assistance? Think again
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?
LI-EJ1 #LI-Field
This is the jobAs part of our Contractor Network team, youll play an important role in making sure AA members and our Police scheme customers receive a reliable, high-quality service when they need us most. Youll manage and support a network of garages across your geographical area, building strong relationships and driving consistently high standards.
Through regular performance management,



quality inspections and proactive engagement, youll help our garage network deliver the right outcomes for both customers and the business. Youll identify opportunities to improve performance, address areas of concern and make sure our partners remain focused on providing an efficient, dependable and customer-focused service.
What will I be doing?
- Managing relationships with AA-appointed Emergency Breakdown Services, Police Schemes and our wider contractor network to drive high-quality service and performance.
- Driving contractor performance against agreed KPIs, contractual standards and customer expectations through regular reviews and performance visits.
- Using data and operational insight to identify trends, address performance gaps and improve service, quality and cost effectiveness.
- Collaborating with Roadside teams to understand regional resource requirements, operational challenges and opportunities to strengthe

📌 Contractor Scheme Manager (España)
🏢 The Automobile Association
📍 España