Guest Experience Advisor - Ashford
Salary: Company Description McArthurGlen Group, Europes leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.
We are currently hiring for aGuest Experience Advisor to join our dynamic Guest Experience team at the McArthurGlen Group Designer Outlet inAshford
This is a permanent position for 6 hours per week, working Saturdays.
This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving.
Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.
Job Description
- Actively engage with guests, addressing inquiries and resolving any issues.
- Embrace a culture of everyone leaves happy by consistently adopting a positive, proactive and professional approach.
- Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
- Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
- Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
- Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
- Promote a collaborative working environment, prioritising the guest in all endeavours.
For a detailed description of the responsibilities, see the job description
Qualifications
- Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
- Thrive in a fast-paced setting with customer facing and admin task.
- Be proactive and able to make things happen.
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