At SealPath, we believe data is the fuel that powers today's businesses — and protecting it shouldn't slow you down. As part of our growth, we're looking for a Post-Sales Support Engineer to join our team.In this role, you'll provide second-line support to our integrator channel and customers, working closely with our Product and DevOps teams to diagnose and resolve incidents, and helping keep our solutions running smoothly worldwide.What you'll do:Provide second-line support to the channel of integrators delivering our solutionsSupport work is mostly remote, with occasional travel to international customer sitesInstall, deploy and update SealPath solutionsSupport integrations with other products in customer projectsTrain the integrator channel and customer staff on the product's features and technologies Manage support incidents: diagnosis, logging, classification and prioritization, and communication with customersCoordinate with Product Development and DevOps teams to implement temporary solutions and hotfixesFollow agreed SLAs when planning responses to incoming incidentsCommunicate technical issues and solutions to integrators and customersAccurately log incident details, diagnosis, resolution process and customer communications, write and maintain technical notes,



product documentation and Knowledge Base/troubleshooting guides to reduce open incidents and resolution timesWhat we're looking for:Minimum 5 years of experience in a Technical Customer Support role in enterprise environmentsKnowledge and experience with Windows Server, SQL Server, Microsoft Active Directory, LDAP, ADFS, Azure AD, OktaKnowledge of Cloud architectures: AWS, AzureExperience designing and implementing architectures, including firewalls, DMZ, proxy, reverse proxy, load balancer, TLS, VPN, SSO, DLP, IRMExperience with analysis and monitoring tools such as Wireshark, Fiddler, Charles, Process Explorer, Process MonitorExperience working with Zendesk or similar support portalsHigh level of English (spoken and written)Proactive customer service attitude, with excellent communication and customer care skillsStrong analytical and methodical problem-solving skillsAbility to work in a team, keeping both Product teams and customers informedAbility to prioritize and switch priorities with agility in a complex environmentExperience defining processes to help improve ways of workingIf you're excited about helping enterprises embrace a data-centric culture and want to be part of a company riding the wave of digital transformation, we'd love to hear from you.

📌 Post-Sales Support Engineer (Bilbao)
🏢 SealPath - Full Information Protection Made Easy
📍 Bilbao