? At Be Mate, we believe that travelling and discovering new cultures is something that connects us all. If you share that passion, you might be the person we are looking for.
? We are a company specialising in tourist and corporate apartments, with a presence in Madrid, Barcelona, Málaga, Milan, Rome, Venice and Turin.
We are looking for a Head of Operations to maximise the profitability of our buildings and operations through cost control, P&L; analysis, supplier negotiations, and the identification and implementation of operational efficiency initiatives.
Responsibilities
1. Financial control of operations
Monthly monitoring of the P&L; for each building.
Analysis of deviations from budget.
Control of cleaning, laundry, maintenance, utilities, amenities, energy and other operational costs.
Identification of cost-saving opportunities and margin improvement initiatives, measuring costs per stay, apartment or check-in.
Definition and monitoring of operational and financial KPIs using dashboards.
2. Procurement and supplier management
Negotiation of supplier rates and contracts.
Standardisation of suppliers across buildings.
Review of contracts and service levels (SLAs).
Identification of more competitive alternatives.
3. Profitability analysis
Profitability analysis by building, city and business unit.
ROI studies for new investments.
Financial evaluation of operational projects.
4. Operational excellence
Identification of inefficiencies.
Leadership of continuous improvement projects.
Standardisation of processes and documentation in SOPs.
Implementation of best practices.
Requirements
Degree or studies in Tourism, Business Administration or a related field.
Advanced level of English; other languages, especially Italian, will be highly valued.
Knowledge of hotel management or booking software.
Basic knowledge of computer tools and office software.
Strong communication skills and the ability to communicate effectively with clients and resolve their concerns.
📌 Head of Operations (Madrid)
🏢 BE MATE APARTMENTS
📍 Madrid
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.