Experteer Overview
In this role you will support a strategic transformation within FedEx GTS, turning data into actionable insights to improve workforce management, operations visibility, data governance, and intelligent decision-making across Europe. You will collaborate with Operations, Technology, Compliance, and Data u0026amp; AI teams to deliver reporting solutions and analytics-driven improvements. You’ll help shape how Clearance operations leverage data and digital tools to boost productivity, service levels, and compliance. This is an opportunity to drive data-driven transformation in a large global logistics environment.

Compensaciones / Beneficios
• Identify opportunities for productivity and process improvements with cross-functional teams
• Gather, analyze, and document business requirements for data, reporting, and transformation initiatives
• Support development of Power BI dashboards and operational performance reporting
• Analyze data to identify trends, risks, and opportunities for improvement
• Document requirements for Workforce Management capabilities (Forecasting u0026 Scheduling, Time u0026 Attendance, Performance Analytics, Employee Self-Service, Compliance u0026 Risk)
• Support AI governance and compliance activities (documentation, controls, audit)




• Facilitate workshops, stakeholder discussions, user testing, and adoption activities
• Translate business challenges into scalable data, reporting, and technology solutions
• Support implementation of strategic workforce management, telephony, and operational performance initiatives
• Facilitate process reviews and requirements discussions
• Support UAT, solution adoption, and change management activities

Responsabilidades
• Strong analytical and problem-solving skills
• Ability to translate complex business challenges into practical solutions
• Excellent communication and stakeholder management
• Experience documenting business requirements, user stories, and process workflows
• Ability to work in cross-functional and international environments
• Strong attention to detail with strategic thinking
• Fluency in English (written and spoken)
• Willingness to travel within Europe (up to 25%)

Requisitos principales
• Adaptable hybrid working
• Professional development in analytics and AI
• Tuition Assistance Program
• Employee Assistance Program
• Competitive salary
• Comprehensive benefits package

📌 Business Analyst - Data, Insights & Workforce Management (Global Trade Services) (Madrid)
🏢 Fedex
📍 Madrid