About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading integral enterprises. We specialize in sourcing candidates for high-impact roles, bridging the gap between professional excellence and international career growth across the Customer Support Services sector.
Job Overview
We are currently looking for a talented individual to join our client as a Danish Speaking Customer Support Specialist in Bulgaria. This Danish Speaking Customer Support Specialist position in Bulgaria offers a unique opportunity to build an international career within the dynamic Customer Support Services industry while enjoying a comprehensive relocation package.
Key Responsibilities
Deliver exceptional omnichannel support to Danish-speaking clients, ensuring the highest standards of the Customer Support Services industry.
Resolve complex inquiries through phone, email, and live chat with precision and professional empathy.




Maintain detailed customer records and provide accurate information regarding services and product portfolios.
Collaborate with international teams to optimize support processes and enhance the overall end-user experience.
Participate in continuous improvement initiatives to maintain high quality-of-service metrics.
Represent the company brand with professionalism, reflecting the prestige associated with top-tier jobs in Bulgaria.
Proactively identify and escalate urgent technical or operational issues to the relevant departments.
Native or fluent Danish (spoken and written) is mandatory for this role.
Valid EU passport or a valid work permit for Bulgaria.
Proven experience in Customer Support Services or a similar client-facing environment is a strong advantage.
Excellent communication skills and a passion for helping people.
Strong digital literacy and the ability to adapt to new software platforms quickly.
A motivated, team-oriented mindset ready to thrive i

📌 Danish Speaking Customer Support Specialist (España)
🏢 Mercier Consultancy Group
📍 España