This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Specialist based in Spain.
As a Support Specialist, you’ll play a key role in delivering an exceptional customer experience within a integral HR technology environment. You’ll serve as a trusted point of contact for HR-related questions, requests, and operational issues. Using a ticketing system, you’ll investigate problems, coordinate solutions, and ensure inquiries are resolved efficiently and accurately. You’ll work closely with teams across operations, finance, payroll, sales, and other functions to provide comprehensive support. Your insights will also help identify recurring issues, improve internal processes, and enhance the overall service experience. This is an opportunity to join a fast-growing, remote-first environment where collaboration, empathy, and continuous improvement are highly valued.
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Accountabilities
Act as the primary point of contact for HR-related customer and employee inquiries through email, phone, chat,



and internal ticketing systems.
Manage, investigate, and resolve customer issues and requests efficiently while maintaining clear communication throughout the resolution process.
Troubleshoot problems, identify root causes, and provide accurate and practical solutions, escalating complex cases when necessary.
Collaborate with cross-functional teams including Sales, Operations, Finance, Payroll, and other internal stakeholders to resolve issues and support customer success.
Maintain accurate and timely records of inquiries, actions, resolutions, and follow-ups within the relevant support tools.
Keep up to date with products, services, policies, and operational changes to ensure customers receive accurate and consistent guidance.
Conduct customer training and onboarding sessions on relevant products, processes, or services when required.
Identify recurring support issues and patterns by analysing tickets,

📌 Support Specialist (España)
🏢 Jobgether
📍 España