- Deliver world-class customer service while responding to Merchant inquiries and concerns- Build meaningful relationships with Merchants through a consultative approach- Understand Merchants' current and future needs- Provide first-contact resolution and negotiate positive outcomes for the Merchant and American Express- Meet and exceed quality goals, compliance regulations, and productivity targets- Navigate computer systems and applications to service Merchants and enable them to get the most from online and mobile platforms- Document payment details, Merchant changes of details, changes of address, and travel notifications- Re-prioritize and adapt to an ever-changing environmentRequirements- Highly proficient in German and English, with strong verbal and written communication skills especially in a business context- Demonstrate personal excellence by remaining positive in difficult situations- Display a passion to serve by delivering outstanding service in every interaction with our Merchants- Ability and resilience to work in a fast-paced and dynamic environment, multitask, and use multiple systems and digital tools to service Merchants- Strong interpersonal, communication, verbal,



and written skills- Assertiveness to handle difficult conversations- Excellent negotiation, influencing, and resourcefulness skills- Critical, analytical, and forward-thinking problem-solving skills, with strong attention to detail- Employment eligibility to work with American Express in Spain is required; the company will not pursue visa sponsorshipCore CompetenciesDemonstrates exceptional customer service skills while effectively communicating in both German and English. Capable of building strong relationships with Merchants through a consultative approach and adept at navigating digital tools to meet their needs.Highest-signal resume keywords- Bilingual Proficiency in German and English- Customer Service Excellence- Negotiation and Influencing Skills- Problem-Solving and Analytical Skills- Multitasking in Fast-Paced EnvironmentsATS Optimization KeywordsSoft Skills- Strong Verbal and Written Communication- Interpersonal Skills- Assertiveness- Attention to Detail- ResilienceIndustry Keywords- Merchant Service- Compliance Regulations- Quality Goals- Productivity TargetsTools & Technologies- Computer Systems- Digital Tools- Online Platforms- Mobile Platforms#J-18808-Ljbffr

📌 Customer Service Representative – German, English Speaker (Madrid)
🏢 Jobtailor
📍 Madrid