Leveraging its long-standing expertise in securing digital content and fighting piracy, Kudelski Security, a division of the Kudelski Group, provides cybersecurity solutions and services focused on protecting data, processes, and systems for organizations worldwide. We safeguard critical assets in an era of increasingly digital and distributed environments.
The Delivery Manager (DM) is a trusted business advisor to clients, working with both senior leadership and operational stakeholders to drive outcomes across strategy, design, deployment, and operations.
The DM orchestrates the full portfolio of Kudelski Security services delivered to clients, managing both reactive and proactive service engagements and ensuring seamless coordination across all service lines.
The DM oversees service delivery end-to-end, ensuring high-quality execution, acting as an escalation point, and collaborating with internal teams to ensure client success throughout the lifecycle of Kudelski Security services.
are committed to continuous learning and professional development,
act as the single owner of all services delivered by Kudelski Security to a defined portfolio of clients,
lead and coordinate delivery across the entire organization,
orchestrate regular client engagements, manage escalations, and ensure timely resolution across all service streams,
deliver advanced reporting and KPIs to track performance, communicate value,



and support client decision-making,
act as the voice of the client internally, providing structured feedback to operations, leadership, architects, DevOps, and account teams,
monitor SLAs, service quality metrics, and client satisfaction,
partner with the account team to drive account growth, service improvements, and conduct executive-level Service Reviews,
ensure effective coordination across all Kudelski Security service lines to deliver a consistent and integrated client experience.
driving continuous improvement in service quality and delivery performance.
Your goal is to play a key role in delivering a Total Customer Experience and helping make our clients’ organizations more secure.
excellent customer facing skillset including negotiation, conflict management, and listening skills,
strong analysis and synthesis capabilities.
strong understanding of cybersecurity domains and service delivery frameworks,
ability to navigate complex service environments across multiple offerings,
comfortable leveraging emerging technologies, including Artificial Intelligence, to enhance service delivery, client value, and operational efficiency,
Fluent in English
French is a plus

Join a rapidly growing integral organization with locations in Switzerland, France, Spain, and the United States.

📌 Permanent Delivery Manager (Madrid)
🏢 Kudelski Security
📍 Madrid