At Lognext, we've been working with companies and teams for over 18 years to identify and implement the technology they need to move forward, taking their challenges and goals to heart and immersing ourselves in their reality. Therefore, being part of NEXTER means that your career and your talent take on meaning for you and those around you, allowing you to build what matters most to you and reach your next level.Key Responsibilities:Design, develop, and maintain the ServiceNow End User Catalog and associated workflowsCreate and configure catalog items, record producers, variables, and variable setsCollaborate with stakeholders to gather requirements and translate them into functional catalog itemsOptimize request fulfillment processes using automation, scripting, and workflows - Ensure a consistent look and feel of the catalog through UI policies and best practices - Manage role-based access to catalog itemsConduct regular catalog audits and implement improvements based on usage data and feedbackTroubleshoot and resolve catalog-related issues and incidentsDocument technical specifications and support knowledge articlesSupport the release management process for catalog deploymentMaintain compliance with data protection and security standardsAct as the first point of contact for handling incoming service requests from users or customersClassify, prioritize, assign, and follow up on requests according to internal procedures and SLA commitmentsMaintain accurate records of activities and communications in ServiceNowMonitor request queues, escalate delays or bottlenecks, and proactively communicate with stakeholdersIdentify and propose process improvements or automation opportunitiesContribute to building the knowledge base and updating documentation, including standard operating procedures (SOPs), knowledge articles,



and user guidesSkills:Proficiency with the ServiceNow ITSM toolSolid understanding of ITSM principles and ServiceNow architectureProficiency in creating catalog items, user interface policies, and workflows.Proficiency with ITSM tools, specifically ServiceNow, to manage and track user requests and incidents.Work closely with relevant technology teams to ensure service stability.Continuously ensure that all services comply with the standards required in each region.Prepare periodic reports reflecting regulatory compliance and operational status.Ensure that documentation is maintained and updated to a high standard.Advanced analytical, incident resolution, and problem-solving skills.Excellent written and oral communication skills, with the ability to explain technical concepts to users without technical knowledge - Proven ability to work effectively with IT teams and business usersMore than 5 years of experience in a similar environment. Multinational company with at least 10,000 usersKnowledge of ITIL Foundation - Basic experience with scripting or automation tools is a plusFluency in English (reading, writing, and speaking)Job Terms and Benefits:Permanent contract.Competitive salary.Support for remote work.Professional development: Access to an annual budget to improve your skills through professional certifications.Join our team of experts, where creativity, commitment, and the ability to bring new perspectives are essential to making a difference in a world full of opportunities.Are you ready for your NEXT LEVEL?At Lognext, we are committed to gender equality, and as proof of this, we have a registered and published Lognext Equality Plan. We believe that multiculturalism is a source of values, experiences, and knowledge that enrich our projects, which is why we believe in and are committed to diversity. We work every day to create environments where people are treated with respect and dignity, regardless of their background. We do not discriminate on the basis of race, religion or beliefs, ethnicity, disability, age, nationality, marital status, sexual orientation, or gender.

📌 Service Now Catalogue Administrator (Madrid)
🏢 Empresa Confidencial
📍 Madrid