Grupo Mambo, one of Ibiza’s leading family-owned restaurant and hospitality groups, is looking for a

Director of Operations

to lead the Group’s operations and play a key role in its next stage of development and growth.

We operate more than 16 businesses across the island, with restaurants at the heart of the Group and a diverse portfolio of concepts ranging from iconic venues such as

Café Mambo

to premium, experience-led destinations including

Casa Maca, Cala Gracioneta, Sa Capella and Hostal La Torre

.
We are looking for a

senior Operations leader with a strong business mindset and a highly visible, hands-on presence in the field

, with experience in multi-site restaurant, hospitality or F&B; environments.
Someone capable of combining

P&L; ownership, productivity, operational discipline and a strong results orientation

with a genuine sensitivity to guest experience, product, service and the individual identity of each concept.
someone who understands what is really happening across the businesses,



mobilises Managers and ensures that plans translate into execution and results.

Lead, support and develop our

Restaurant Managers

, building strong, autonomous and results-driven teams.
Take ownership of the operational and financial performance of the portfolio

, ensuring delivery against sales, profitability and productivity targets.
Maintain rigorous oversight of key business indicators, including

sales, P&L;, labour costs, cost of goods, productivity, margins and operational KPIs

.
Analyse performance gaps, identify root causes and ensure the definition and execution of

clear, actionable improvement plans

.
Optimise organisational structures, staffing levels, processes and ways of working, balancing

efficiency, service quality and guest experience

.
Ensure high standards of operations, service and product while respecting the identity of each concept and recognising that different venues require different operating models and priorities.
Establish a

📌 Operational Innovations Director/Senior Manager (Palma)
🏢 Grupo Mambo
📍 Palma