B2B Customer Success Representative (German Speaker)

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Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA.

We are looking for a proactive, customer-oriented and data-driven

B2B Customer Success Representative

to manage a portfolio of dealers in german speaker countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships.
If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.

The main tasks of the position are:
The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels.

Customer & Dealer Management
• Manage a portfolio of Direct Countries dealers across EMEA
• Build strong, long-term relationships with assigned dealers
• Ensure high levels of customer satisfaction through quality service
• Act as the main point of contact for operational and service-related topics

Order Management & Operations
• Manage and validate the orderbook for assigned dealers
• Perform order entry in SAP (ERP system)
• Track and follow up orders, liaising with warehouses and logistics teams
• Ensure on-time and in-full delivery (OTIF)
• Handle operational issues such as refusals, returns and warranties
• Manage proforma processes





Data & Reporting
• Prepare and maintain customer order databases
• Analyze data and performance indicators to support decision-making
• Provide reporting on key KPIs and service levels
• Ensure accuracy and consistency of customer data

Cross-functional Collaboration
• Collaborate with Sales teams to support dealer performance and satisfaction
• Work closely with Supply Chain and Operations teams to resolve issues
• Handle dealer and sales queries efficiently and professionally

Position requirements:
Qualifications:
• Fluent German and English (mandatory)
• Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred)
• Knowledge of SAP, Salesforce and Excel
• Strong data orientation and analytical skills
• Understanding of sales processes and logistics flows xsgfvud
Competences:
• Strong customer service mindset
• Proactive and solution-oriented
• High attention to detail and organizational skills
• Strong communication and interpersonal skills
• Ability to work cross-functionally
• Adaptability in a fast-paced environment

Preferred
• Additional European language is a plus

What we offer
Great working environment and the opportunity to be part of a leading international company in the sports and outdoor industry
€10 meal voucher for every day worked from the office
Hybrid working model: 3 days in the office (Tuesday, Wednesday and Thursday) and 2 days remotely (Monday and Friday)
7 additional remote working days per year
Employee discounts on products across our brands

Sounds like you? Apply now and join our Customer Success team in Europe.

📌 B Customer Success Representative (German Speaker) (El Prat de Llobregat)
🏢 Revelyst
📍 El Prat de Llobregat