About the role
We're looking for someone who wants to make a real impact by improving the reliability and performance of our Marketing Platforms. You'll help move us from a reactive to a proactive service model, supporting a 24/7 platform across 18 countries.
What you'll do
You'll work closely with Service and Development teams to ensure high availability, resilience, and continuous improvement.
Execute the service transformation roadmap and drive adoption
Improve operational processes and enable first-line support to resolve issues
Monitor systems, define escalations, and enhance incident detection
Ensure SLAs, KPIs, and service metrics are met
Align operations with the delivery lifecycle
Reduce incidents and improve overall service stability
Support & operations
Manage production and pre-production environments in the cloud
Investigate incidents, perform root cause analysis, and implement fixes
Handle problem management and maintenance activities
Manage escalations and ensure timely resolution
Ways of working
Promote a strong service mindset across teams ("We are all service")
Support teams in following agreed best practices
Contribute to a culture of continuous improvement
Participate in a paid 24/7 on-call rotation
What you bring
Degree in Computer Engineering, Telecommunications, or similar
4+ years of experience in IT operations or support (ideally in corporate environments)
Azure
Docker, Kubernetes, Infrastructure as Code
Linux administration
Scripting (Bash, Python, or Java)
Monitoring tools (Prometheus, Grafana, ELK/Kibana)
Databases (SQL, MongoDB)
Development basics (Java Spring Boot, Angular, APIs – REST/SOAP)
Jira, Service Desk, Confluence




Networking fundamentals
Fluent in English and Spanish
Other skills
Strong service and customer mindset
Clear communicator, able to work with both technical and business teams
Proactive, hands-on, and solution-oriented
Comfortable in international, fast-paced environments
Eager to learn and continuously improve
Why Join us?
Work in a general company with real impact
Work with the latest technologies in the field.
Be part of a culture that values innovation, ownership, and continuous improvement
Learning opportunities and career development.
Competitive benefits.
Strong fit with our Company DNA
Passionate in Everything We Do:
Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
Committed to Making a Difference:
When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
Always Innovating:
We believe that Innovation can be big or small; it's a continuous state of mind that inspires us to think differently and always make things better.
Winning as a Team:
Our people know that by leveraging one another's strengths, investing in and developing our team's capability and by collaborating well, we will win.
With Trust & Responsibility:




Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.
About Verisure
At Verisure, we do something amazing every day. By protecting what matters most, we change lives for the better. We are the leading provider of professionally monitored security services with 24/7 response in Europe and Latin America. More than 6 million families and small businesses in 18 countries rely on our innovative technology to protect what matters most to them.
We integrate product development, design, sales, installation services and a 24/7 professional monitoring solution. We have a track record of continuous growth, as well as exciting plans to continue expanding, transforming, and leading the market into the future.
Our success depends on our people, and we invest in them every day. Working with Verisure is being part of an industry-leading, world-class company that has a strong entrepreneurial spirit.
Diversity, inclusion, equity, and belonging at Verisure
At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.
Apply today!
We are continuously reviewing candidates, so we encourage you to apply as soon as you can. If you have questions regarding this position, please reach out to our Group TA Specialist, Elvira Torres at ******

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